Supporter Relations Assistant – Engage Team
We are currently recruiting for a Supporter Relations Assistant to join our vibrant Engage Team.
You’ll be helping to retain and grow the engagement of individuals enabling them to fully understand the significance of their partnerships with Compassion and the impact their support has on the life of their sponsored child.
This position would suit an individual with customer service experience, exceptional interpersonal and organisational skills and a desire to help remove injustice and poverty and see children achieve their God-given potential. You’ll need to be an effective listener with the ability to motive and encourage, striking the appropriate balance between friendliness and professionalism. Telephone based customer service experience is essential for this role.
The purpose of the role is to build strong and effective relationships with Compassion's supporters by:
- Conducting outbound communications that encourage the continuation of sponsorship;
- Educating supporters on the significance of their support;
- Facilitating an exceptional supporter journey ensuring excellent customer service
The key outcomes for this role include:
- Promote and maintain Compassion's Christian ethos and values;
- Increase supporter engagement and understanding;
- Increase supporter retention.
There is an occupational requirement for the post holder to have a personal commitment to the Christian faith.
This is a fixed term maternity cover role, office-based post - 28 hours per week with flexible working conditions and some evening and Saturday work from home.
Please note that we cannot consider applicants who do not presently have permission to work in the UK.
Compassion UK is a great place to work debuting at No. 15 in the Sunday Times Best Not-for-Profit organisations to work for in 2016.
Welcome to Applicants
Job Profile: Supporter Relations Engage
Guidelines For Completing Application Form
View our Statement of Faith
Equal Opportunities Monitoring Form
Christian Ethos Statement
Policy on Posts to be Held by Christians
Equal Opportunity & Diversity Policy
Completed applications should be returned to HR@compassionuk.org by 9.00 am Wednesday 4 January 2017. Interviews are planned for w/c 9 January. For further information call Compassion UK HR Team on 01932 836496.